This issue has caused us a lot of wasted time recently. The problem is caused by the way that Microsoft handles Contacts Distribution Lists in Outlook and when you copy or export a Contact folder the Distribution Lists link to the Contact Record is broken.
The quickest way of reinstating the list is to follow the following procedure.
1) Open the list.
2) Save the list as a text file
3) Remove all the members
4) Open the text file and select the list of names and addresses
5) Copy the list
6) Paste the list in Excel
7) Copy the first column (the names without addresses)
8) In the list, click on select members
9) Choose the appropriate address book
10) Paste the list into the name box and press OK
11) Outlook will then take some time to check each of the names. If there are any duplicates, you will need to select the appropriate contact record manually.
12) Save and close the list.
Tuesday, 3 June 2008
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